Symposium Proceedings Report - Wheels of Change

With the theme of ‘Wheels of change’, the Symposium Proceedings Report for the seventh International Bodyshop Industry Symposium - IBIS 2007 - is now available. This year's Report contains complete transcripts of all speaker presentations at the six sessions making up IBIS 2007 (outlined below), together with a detailed précis of each of the Q & A discussions and consolidated statistical market data for most of the key refinish markets around the world. The cost of the IBIS 2007 report is AU$995 including postage and handling.

Wheels of change: Re-thinking the repair market

Collision repair markets around the world are facing unprecedented changes & challenges. The content of IBIS 2007 reflects the myriad elements impacting on all sides of the industry today and looks for resolutions that will help carry the industry forward.

Session One: IBIS keynote speech – Re-thinking the repair market
Speaker: Tony Aquila – Founder, Chairman & CEO, Solera Inc.
Session Two: Global Overview
Key changes, critical issues and the changing role of the independent repairer in major world markets.
Speaker: Karen Fierst – President, KerenOr Consultants
Session Three: Who is the Customer? Who owns the Customer?
Opening presentation: Conflict or co-operation – what do customers really, really want? What do customers really, really need?
Speaker: Frank Parisi - Director of European Automotive Research, JD Power
Working Together – a new vision
Speakers: Alan Page-Lecuyer – Senior Vice President Group Procurement, AXA
Francois Gayral – After Sales General Manager French Market, Renault
Hard Labour – Why labour rates have little impact on repair costs and how re-engineering the current process could transform efficiency and reduce claims costs.
Speaker: John Schwinn – Global Vice President Consulting Services & Business Analytics, Audatex, a Solera Company
Different Needs, Different Solutions – New approaches to insurer and repairer relationships with fleet and leasing companies.
Speaker: Jim Burrell – Senior Vice President of European Operations, Enterprise Rent-A-Car
Serving the customer right – the importance of great customer service
Speaker: Paul Cooper - Director, Institute of Customer Service
Panel discussion
Session Four: Market Update
Focus on France
Speaker: Alain Schneider – Editor in Chief, PROLOGOS/REFERENCES AUTO
Emerging Markets - Latin America
Speaker: German Mejia – President & Publisher, AUTOMOTRIZ COLISIONES
Session Five: Profitability, Cost of Ownership, Brand Retention and Consumer Needs – The car makers’ conundrum
Speaker: John Kiff – Senior Advisor, ICDP
Session Six: The IBIS Debate

The IBIS 2007 Symposium Proceedings Report is available in CD format (including audio versions of each presentation and Q & A's), compatible with most personal computers, at the price of AU$995 (including postage & handling).

To purchase your copy of the IBIS 2007 Proceedings Report, please call Michel Malik on (02) 9826 7777 or email michel@bodyshopnews.net. Copies will be dispatched immediately on receipt of payment, subsequent to publication.